INTU Housing Solutions Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our services, visit our website, contact us, or engage with our supported accommodation, housing management, training services, or support programmes.

This policy is written in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

​

1. Who We Are

INTU Housing Solutions Ltd provides services including:

• Supported accommodation

• Housing management services

• Outsourced support work

• Tenant support and wellbeing services

• Support worker and housing management training

• Online and in-person training programmes

• Housing consultancy and compliance services

As part of delivering these services, we may collect and process personal information relating to tenants, staff, training participants, landlords, managing agents, and website users.

INTU Housing Solutions Ltd is the Data Controller for the personal information we collect.

​

2. Information We Collect

We may collect and process the following categories of personal data.

Personal Identification Information

This may include:

• Full name

• Date of birth

• Contact details (address, phone number, email)

• National Insurance number (where required)

• Emergency contact information

Tenant and Support Information

For individuals living in supported accommodation or receiving support services, this may include:

• Support needs and wellbeing information

• Risk assessments

• Support plans

• Progress notes and support logs

• Referral information from councils or agencies

• Housing history

Some of this information may include special category data, such as information relating to health or wellbeing.

Training and Professional Information

For training participants or partner organisations:

• Employment details

• Organisation name

• Course progress and completion records

• Certification information

Property and Housing Management Information

For landlords and managing agents:

• Business contact information

• Property information

• Compliance and maintenance records

Website Usage Data

When visiting our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

This information may be collected through cookies or analytics tools.

3. How We Use Your Information

We use personal information to:

• Deliver supported accommodation and support services

• Manage housing properties and tenant relationships

• Communicate with tenants, landlords, and managing agents

• Deliver training courses and certification programmes

• Maintain support records and compliance documentation

• Respond to enquiries and referrals

• Ensure safety and wellbeing within supported housing

• Comply with legal and regulatory requirements

• Improve our services and website

4. Legal Basis for Processing

Under the UK General Data Protection Regulation, we process personal data based on one or more of the following lawful bases:

• Contractual necessity – to deliver services you have requested

• Legal obligation – to comply with housing, safeguarding, or regulatory requirements

• Legitimate interests – to manage and improve our services

• Consent – where required for certain communications or activities

• Vital interests – where processing is necessary to protect someone’s safety

Where we process special category data (such as health or wellbeing information), this is typically necessary for providing support services or safeguarding responsibilities.

5. Sharing Your Information

We may share personal information with trusted organisations where necessary to deliver services.

This may include:

• Local authorities and councils

• Registered providers or housing associations

• Referring agencies or support organisations

• Training partners or accreditation bodies

• Maintenance contractors (where required for housing safety)

• Professional advisors such as auditors or legal representatives

We will only share information when it is necessary and lawful to do so.

We do not sell personal data to third parties.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data from:

• Loss

• Misuse

• Unauthorised access

• Alteration

• Disclosure

Personal information may be stored securely using housing management systems, secure cloud services, and restricted internal systems.

Only authorised staff members have access to personal data required for their role.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Retention periods may vary depending on the type of data and legal requirements. For example:

• Tenant support records may be retained for regulatory or safeguarding purposes

• Training records may be kept for certification and compliance

• Financial and contractual records may be kept to comply with legal obligations

Once data is no longer required, it will be securely deleted or anonymised.

8. Your Data Protection Rights

Under the UK General Data Protection Regulation, you have several rights regarding your personal information.

These include:

Right of Access
You can request a copy of the personal data we hold about you.

Right to Rectification
You can request correction of inaccurate or incomplete information.

Right to Erasure
In certain circumstances, you may request that we delete your data.

Right to Restrict Processing
You can request limits on how your data is used.

Right to Data Portability
You may request that your data be transferred to another organisation.

Right to Object
You can object to certain types of data processing.

To exercise any of these rights, please contact us using the details below.

9. Cookies and Website Data

Our website may use cookies or analytics tools to understand how visitors use our website and improve user experience.

Cookies may collect basic information such as:

• Pages visited

• Time spent on the website

• Device or browser information

Users can manage or disable cookies through their browser settings.

10. Safeguarding and Sensitive Information

As an organisation working in supported accommodation and support services, we may handle sensitive information relating to health, wellbeing, or safeguarding.

Such information is handled with strict confidentiality and only shared when necessary for:

• Providing appropriate support

• Ensuring safety

• Meeting legal or safeguarding obligations

11. Third-Party Websites

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of external websites, and we encourage users to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, services, or organisational practices.

The latest version will always be available on our website.

13. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

INTU Housing Solutions Ltd

Email: admin@intuhousingolutions.com
Address: 71-75 Shelton St, London WC2H 9JQ

14. Complaints

If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent authority for data protection.

Website: https://ico.org.uk